The legal agreement between you and Avaro Technologies
These Terms of Service ("Terms") constitute a binding legal agreement between you or the company you represent ("Customer", "you", or "your") and Avaro Technologies Ltd ("Company", "we", "us", or "our"). By accessing or using the Avaro One platform, its features, services, and websites (collectively, the "Service"), you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Service. If you are accessing the Service on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
The "Service" means Avaro One, a SaaS platform providing integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) tools, including:
The "Subscription" is your purchase of access rights to the Service at a chosen pricing tier for a specified term.
"Confidential Information" means any non-public information disclosed by one party to the other, including but not limited to business plans, customer data, technical specifications, and proprietary algorithms.
"Customer Data" means all data, content, and information provided by or on behalf of Customer through the Service, including account information, contacts, projects, communications, and documents.
"Personal Data" has the meaning given in the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. See our Privacy Policy for details on how we process Personal Data.
We provide the Service on an "as-is" basis via cloud-hosted infrastructure. Access is provided through username and password authentication (or Single Sign-On where enabled).
Your Subscription grants you limited, non-exclusive, non-transferable rights to access and use the Service solely for your authorized business purposes. All rights not expressly granted are reserved.
You agree not to:
We may modify, suspend, or discontinue features of the Service at any time with reasonable notice (generally 30 days for material changes). Critical security updates may be implemented immediately. Discontinuation of core Service functionality will only occur in accordance with your Subscription term.
To use the Service, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You are responsible for all users on your account ("Authorized Users"). Your Subscription tier specifies the number of Authorized Users permitted. You agree to ensure Authorized Users comply with these Terms.
You are responsible for:
We reserve the right to suspend or terminate your account immediately if you:
We offer multiple Subscription tiers with different features, number of Authorized Users, and monthly/annual pricing. Current pricing is available at www.avarotechnologies.com/pricing.
Subscriptions are billed monthly or annually, as you select. Billing occurs at the start of each billing period. Monthly Subscriptions renew automatically each calendar month unless cancelled. Annual Subscriptions renew automatically each anniversary date unless cancelled.
Payment must be made by credit card, bank transfer, or other methods we accept. All fees are exclusive of VAT and applicable taxes unless otherwise stated. You are responsible for all taxes, duties, and levies associated with your Subscription.
We may change pricing with 30 days' notice. Price increases apply at your next renewal date. If you do not accept a price increase, you may cancel your Subscription before the increase takes effect.
If a payment fails, we will attempt to charge your payment method again. If payment fails for 14 days, we may suspend or terminate your access to the Service without further notice. You remain liable for all fees due.
All fees are non-refundable except as required by law. Cancellation takes effect at the end of your current billing period.
You may upgrade to a higher tier at any time; charges apply pro-rata from the upgrade date. Downgrades take effect at your next renewal. If you downgrade to a tier supporting fewer users, you must ensure compliance with the new user limit within 30 days.
Avaro Technologies and its licensors retain all intellectual property rights in the Service, including software, design, algorithms, documentation, and trademarks. You are granted only the limited usage rights described in this Agreement.
You retain all ownership and rights in Customer Data. You grant Avaro a worldwide, non-exclusive, royalty-free license to use Customer Data as necessary to provide the Service, including storage, processing, backup, and security.
Any feedback, suggestions, or ideas you provide regarding the Service may be used by Avaro without compensation or attribution. We may implement suggested features or improvements at our discretion.
You may not use the Avaro name, logo, or other trademarks without prior written consent.
To the extent Customer Data contains Personal Data subject to UK GDPR, the Data Processing Agreement (available upon request) governs the processing of that data. You are the data controller and we are the data processor.
We will:
Your Customer Data may be transferred, stored, and processed in the United Kingdom and other countries. By using the Service, you consent to such transfers subject to appropriate safeguards. See our Privacy Policy for details.
You are responsible for:
Each party agrees to maintain the confidentiality of the other party's Confidential Information and use it solely to perform obligations or exercise rights under these Terms. This includes your account credentials, billing information, and our Service architecture.
Confidential Information does not include information that is:
You are not permitted to disclose any aspect of the Service to competitors or unauthorized third parties without prior written consent from Avaro.
Avaro targets 99.9% uptime of the Service (excluding scheduled maintenance and force majeure events). We monitor service availability and publish status reports at status.avarotechnologies.com.
We may perform scheduled maintenance requiring temporary unavailability. Critical updates are deployed with minimal downtime. Routine maintenance is typically scheduled with 48 hours' advance notice and occurs outside business hours.
We are not liable for Service interruptions caused by:
If uptime falls below 99.9% in a calendar month (excluding excluded events), you may request service credits:
Credits are your sole remedy for Service unavailability and are applied to future invoices. Credits expire if not claimed within 30 days of the incident.
Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
Each party's total aggregate liability arising from these Terms is limited to the fees you paid in the 12 months preceding the claim. This cap does not apply to:
The Service is provided "as-is" and "as-available" without warranties of any kind, express or implied. Avaro disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement, except as required by law.
You agree to indemnify and hold harmless Avaro from any third-party claims, damages, and costs (including reasonable legal fees) arising from:
Avaro will indemnify you from third-party claims that the Service, as provided by Avaro and used in accordance with these Terms, infringes third-party intellectual property rights. If such infringement occurs, Avaro will obtain rights for you to continue using the Service, or modify it to be non-infringing.
The indemnified party must: (i) provide prompt notice of the claim; (ii) grant the indemnifying party sole control of defense and settlement; (iii) cooperate in the defense. The indemnifying party is not liable for settlements made without its consent.
You may terminate your Subscription at any time by providing 30 days' written notice via email to support@avarotechnologies.com. Cancellation takes effect at the end of your current billing period. No refunds are provided for the remainder of the billing period.
Avaro may terminate your Subscription with 60 days' written notice for business reasons, or immediately for material breach, legal violations, or security risks.
Upon termination:
For 30 days after termination, you may request an export of your Customer Data in CSV or JSON format. We will provide the export at no charge. After 30 days, we are not obligated to maintain Customer Data. Backups and deletion are permanent.
The following sections survive termination: Intellectual Property Rights, Confidentiality, Limitation of Liability, Indemnification, and Governing Law.
Neither party is liable for failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, epidemics, government actions, or major infrastructure failures. The affected party must use reasonable efforts to mitigate the impact and resume performance.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
Before pursuing litigation, the parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, either party may pursue legal proceedings in the courts of England and Wales.
You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any legal proceedings.
Avaro may update these Terms at any time. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
If you do not accept material changes, you may cancel your Subscription within the 30-day notice period without penalty.
These Terms, together with the Data Processing Agreement and any other documents referenced herein, constitute the entire agreement between the parties and supersede all prior and contemporaneous agreements, whether written or oral.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision is modified minimally to make it enforceable while preserving the parties' intent.
Failure to enforce any provision does not constitute a waiver of that provision or any other rights. Any waiver must be in writing and signed by both parties.
You may not assign or transfer your rights under these Terms without Avaro's written consent. Avaro may assign its rights to affiliates or as part of a business acquisition. Any unauthorized assignment is void.
Notices required under these Terms must be sent in writing via email or courier to the addresses specified below:
These Terms do not create rights for any third parties. Only you and Avaro have rights and obligations.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
Email: legal@avarotechnologies.com
For questions about these Terms of Service, legal matters, or to provide notice of termination, please contact our legal team.
Email: support@avarotechnologies.com
Website: www.avarotechnologies.com
For technical support, billing inquiries, or general questions about Avaro One, please contact our support team.